About Us

Company Policy

The company policies of SACAS are characterized by the expectations of its stakeholders.

These are:

  • Customers;
  • Employees and auditors;
  • External assessors, auditors, industry experts, and business partners;
  • SACAS shareholders;
  • SACAS Stakeholders including the public, government, accreditation body (SANAS);
  • Statutory and Regulatory Authorities namely the Department of Labour etc;
  • Customers of the certified organisations and the end-users of products and services.

The expectations of these interested parties find expression in the various aspects of the corporate policies of SACAS.

Customer Expectations

Customers (as well as shareholders) expect SACAS to deliver high-value services for the audit and improvement of management systems. The customers also expect measurable change from the audit process, as well as active support in exploring opportunities for improvement. Audits will be tailored to customer needs, often integrating or combining different standards in one procedure. In addition, customers expect internationally-recognised certificates.

Information to Clients

SACAS certifies Company Systems, Processes, Products and Services against a wide range of national  and International Standards. 

South African Certification and Auditing Services shall making available upon request, the following information to all our clients:
a) information about the certification scheme(s), including evaluation procedures, rules and procedures for granting, for maintaining, for extending or reducing the scope of, for suspending, for withdrawing or for refusing certification by contacting the quality manager at certification@sacas.co.za;
b) South African Certification and Auditing Services obtains financial support from certification services rendered to clients as well as training services provided and general information on the fees charged to applicants and to clients will be made available on request by completing an application form as well as providing SACAS with copies of your registration certificate of your company;
c) Only the logos provided by South African Certification and Auditing Services is allowed to be used and no other logos or marks is allowed to be used and is available at the quality manager at certification@sacas.co.za. Also the ISO logos is not allowed to be used and approval from SACAS management in writing is required, if other logos is wishes to be used and SACAS decision will be final if not approved. If companies not wishes to use SACAS logos or marks no other certification bodies logos or marks are allowed to be used. Application for the use of logos is available at the quality manager at certification@sacas.co.za;
d) information about procedures for handling complaints and appeals is done as below.

Expectations of External Assessors, Auditors, Industry Experts and Partners

Associate auditors, assessors, experts and other partners expect SACAS to be a reliable business partner with sustainable business opportunities. They expect cooperation based on mutual respect and partnership, as well as the recognition of achievements, professional development opportunities and attractive business growth.

Auditor policy competent, experienced and dedicated auditors provide the basis for value-generating services and customer appreciation. SACAS wants to build and maintain long-term, prosperous partnerships with its auditors, based on respectful interaction, performance-related recognition and attractive assignments.

Expectations of Society, Government and Accreditation Bodies

An accreditation organisation (SANAS) monitors SACAS, who is an accredited certification body, on behalf of the government or relevant public interest groups. Their expectations focus mainly on conformity to applicable rules and laws. Like any other responsible organisation, though, SACAS is also expected to contribute an adequate share to society as a whole.

Shareholder Expectations

The shareholders of SACAS expect SACAS to be an internationally-recognised certification body, to supply high-value certification services in the audit and certification of Quality Management Systems (ISO 9001:2015) (Accredited C59a), Environmental Management Systems (ISO 14001:2015) (Accredited C59b), Hazard Analysis of Critical Control Points (SANS 10330:2007) (Accredited C59c), Food Safety Management Systems (ISO 22000:2005) (Accredited C59d) & (ISO 22000:2018 Still to obtain accreditation), Occupational Health and Safety Management Systems (OHSAS 18001:2007) (Accredited C59e) and (ISO 45001:2018) (Accredited C59e), Process, Product and Services certifications (Accredited C59f), Road Traffic Management Systems (SANS 1395-1:2019), Quality Management Systems for Medical Devices (ISO 13485:2016), Information Management Systems (ISO 27001:2013), Energy Management Systems (ISO 50001:2018).

A new expectation added by the shareholders to increase systems certifications to include product certification as well supplying high-value product certification services which includes SANS 227:2007, SANS 543:2015, SANS 1058:2007, SANS 1215:2008, SANS 1475-1:2010, SANS 1475-2:2010, SANS 1575:2007, SANS 1879:2013 & SANS 1910:2009. SANS 1475-1:2010 and SANS 1475-2:2010 is specifically for the servicing of fire extinguishers, fire hose reels and fire hydrants which is regulated by the Department of Labour (DOL) under the OHS Act (Occupational Health and Safety Act No. 85 of 1993 Regulation 19 (2)). It has been recognised that this is a safety critical product that in an emergency can save both lives and property. SACAS has obtained approval from the Department of Labour with the approval number PER 0001 CB for the permits issued by SACAS to be fully recognised as we are a SANAS accredited certification body based on ISO/IEC 17065:2012 and ISO/IEC 17067:2013 for SANS 1475-1:2010 and SANS 1475-2:2010 on Friday 10 November 2017 with the SANAS accreditation number C59f.

Financial and Growth Policy

  • SACAS generates a surplus in order to:
    Achieve an adequate, sustainable return on shareholder equity; and
  • Provide the resources necessary for the organisation’s growth and development.

Therefore, business strategy/plans are prepared three years in advance according to certifications issued, authorized by the shareholders, and updated at least annually to ensure continual improvement.

Our Vision

To be the first choice certification body, the vision drives the development of SACAS. It reflects the expectations of the essential stakeholders:

  • Appreciated by our customers as a valuable partner;
  • Internationally recognised registrar/certification body;
  • Preferred by employees and partners;
  • Profitable with sustainable growth.

SACAS shall become the preferred assessment provider for all types of management systems and their processes as well as product, process and service certification provider. SACAS shall do so by focusing on customer needs.

Starting with the current customer base in different countries in Africa, SACAS achieves growth through new, demand-orientated assessment services that focus on value generation for the customer. Based on successfully established assessments, SACAS achieves international growth through new customers in attractive markets (countries), which shall also be developed jointly with partners.

With its business activities, SACAS generates profits to yield a suitable return on equity and to be able to invest into its own growth and development. Thereby making employees, internal and external auditors, and partners of SACAS constitute the most important success factors.

Our Purpose

To provide complete, reliable and high-quality auditing and certification services in respect of the following standards: ISO 9001:2015, ISO 13485:2016, ISO 14001:2015, OHSAS 18001:2007, ISO 45001:2018, 22000:2005 & ISO 22000:2018, ISO 27001:2013, ISO 50001:2018, SANS 1395-1:2019,  SANS 10330:2007 (HACCP) as well as product, process and services certification based on SANS 227:2007, SANS 543:2015, SANS 1058:2007, SANS 1215:2008, SANS 1475-1:2010, SANS 1475-2:2010, SANS 1575:2007, SANS 1879:2013 and SANS 1910:2009.

Complaint Procedure

An overview of complaints management is detailed  in the process flow chart found in Appendix A.

1.1. Responsibilities

Each manager is responsible for:

  • The maintenance of the Complaints Register (SACASA – 007),
  • The appointment of a member of their staff to coordinate management of complaints until closeout and to be first contact for complaints,
  • Regular updating of complaints register located at the Quality Manager.

The Quality Manager is responsible for:

  • The maintenance of the Complaints Register (SACASA – 007),
  • Coordinating management of complaints relating to SACAS matters until closeout and being first contact for complaints received by SACAS,
  • Monthly reporting of complaints summary to Executive Management.

The Managing Director is responsible for:

  • Maintenance of the General Component of Potential Client Cancellation Reports;
  • Coordinating management of complaints relating to general matters until close out.

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.2. Complaints Register

The Complaint register (SACASA – 007) shall record the following details:

  • Complaint Number;
  • Who is complaining?
  • What is complaint about?
  • Who is handling the complaint?
  • When was the complaint received?
  • How was the complaint resolved?
  • When was the complaint closed?

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.3. Processing of Complaints about SACAS

  • On receiving a complaint the relevant details are recorded on a complaint form (SACASA – 012) and verifying all necessary information to validate the complaint. The Complaint Form (and other relevant details) is passed to the Quality Manager or nominee for review. The person selected to investigate the complaint shall be free of ‘conflict of interest’. (i.e. the person must not have provided consultancy to, or have been employed by the complainant within the previous 2 years. They shall not be a shareholder of the complainant organisation, and shall be free of any commercial or personal influences that might affect objectivity). SACAS confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it. If the complaint relates to a certified client, then examination of the complaint shall consider the effectiveness of the certified management system. [ISO/IEC 17021-1 (9.8.1)], [ISO/IEC 17065 (7.13)] & [ISO/TS 22003 (9.8)]
  • Submission, investigation and decision on complaints shall not result in any discriminatory actions against the complainant. [ISO/IEC 17021-1 (9.8.2)]
  • On receiving a complaint the person(s) appointed in the decision resolving of the complaint shall be made by, or reviewed and approved by, person(s) not involved in the certification activities related to the complaint. Also upon receipt of a complaint, SACAS shall confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it. If the complaint relates to a certified client, then examination of the complaint shall consider the effectiveness of the certified management system. [ISO/IEC 17021-1 (9.8.3)], [ISO/IEC 17065 (7.13.5)] and [ISO/TS 22003 (9.8)]
  • Any valid complaint about a certified client shall also be referred by SACAS to the certified client in question at an appropriate time. SACAS however shall first obtain the necessary information ensuring it is valid before the client will be approach. [ISO/IEC 17021-1 (9.8.4)], [ISO/IEC 17065 (7.13.5)] and [ISO/TS 22003 (9.8)] 
  • SACAS have this procedure as a documented process to receive, evaluate and make decisions on complaints. This process is subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint. [ISO/IEC 17021-1 (9.8.5)],  [ISO/IEC 17065 (7.13.5)] and [ISO/TS 22003 (9.8)] 
  • The complaints-handling process includes the following elements and methods:
    a) An outline of the process for receiving, validating, investigating the complaint, and for deciding what actions are to be taken in response to it;
    b) Tracking and recording complaints, including actions undertaken in response to them;
    c) Ensuring that any appropriate correction and corrective action are taken. [ISO/IEC 17021-1 (9.8.6)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)] 
  • SACAS shall when receiving the complaint be responsible for gathering and verifying all necessary information to validate the complaint. [ISO/IEC 17021-1 (9.8.7)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)]
  • Whenever possible, SACAS shall acknowledge receipt of the complaint, and shall provide the complainant with progress reports and the result of the complaint. [ISO/IEC 17021-1 (9.8.8)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)]
  • The decision to be communicated to the complainant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the complaint. [ISO/IEC 17021-1 (9.8.9)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)]
  • Whenever possible, the certification body shall give formal notice of the end of the complaints-handling process to the complainant. [ISO/IEC 17021-1 (9.8.10)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)]
  • SACAS shall determine, together with the certified client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. [ISO/IEC 17021-1 (9.8.11)], [ISO/IEC 17065 (7.13)] and [ISO/TS 22003 (9.8)]

The following process shall be followed by SACAS:

  • On review, the Quality Manager or nominee shall appoint a member of the staff to manage the complaint and to enter details into the complaint register (SACASA – 007).
  • If not have the resources to manage a particular complaint, assistance may be sought from the following:                                                                                                                                                   

Managing Director.

  • A copy of all correspondence relating to the complaint (sent and received) must be filed with the relevant complaint form.
  • Subject to 6.3.6. once agreement has been reached on satisfactory resolution of the complaint, the relevant staff member investigating the complaint shall:
  • update the complaint form,
  • update complaint register,
  • provide written confirmation of the action that will be or has been taken to resolve complainant’s grievance.

Apart from confirming to the complainant what action has been taken to resolve their complaint, the complainant must be advised of their right to appeal against the handling of their complaint. That is, if the complainant is not happy with the resolution of their grievance with SACAS they may lodge a written appeal with:

The Company Legal Adviser

SACAS
PO Box 1290
Vanderbijlpark
1900

  • For the purposes of this procedure, where all actions reasonably expected of SACAS have been taken, it is deemed that “agreement has been reached on satisfactory resolution of the complaint”, whether or not the complainant agrees to the resolution or considers it to be “satisfactory”.
  • No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.4 Processing a Complaint about a SACAS Client

  • On receiving a complaint the relevant details are recorded on a complaints form (SACASA – 012). The complaint form (and other relevant detail) is passed to the Quality manager for review. See 6.3.1 above regarding “conflict of interest”.

SACAS will confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it. If the complaint relates to a certified client, the complaint will be investigated determining whether it represent a source of information as to possible Non-conformity, including any predetermining factors within SACAS management system by examining the complaint considering the effectiveness of the certified management system.

The Quality manager reviews the importance of the complaint to SACAS and enters details into the complaints register (SACASA – 007). The review shall consider, at least the following issues:

  • safety,
  • miss-use of the Standards Mark,
  • certified management systems,
  • potential to undermine the reputation of SACAS.

All complaints and disputes shall be dealt with in a constructive and timely manner. Where operation of complaints and disputes procedures has not resulted in the acceptable resolution of the matter or where the proposed procedure is unacceptable to the complainant or other parties involved, SACAS provide for an appeals process.

This appeals procedure provides:

a) The opportunity for the appellant to formally present its case;

b) An independent element or other means to ensure the impartiality of the appeals process;

c) A written statement of the appeal findings to the appellant including the reasons for the decisions reached. (See SACASP09 Pt.8)

SACAS shall ensure when receiving a complaint SACAS shall be responsible to gathering and verifying all information to validate the complaint.

If a decision is taken to investigate a complaint; the method and resources allocated to the investigation is left to the discretion of the Quality manager. Progress of such investigations shall be reported as described above to complainant.

At the discretion of the Quality manager, the SACAS client which is the subject of a complaint, may be informed that SACAS is investigating a complaint made by one of their clients and also may be informed of the outcome of the SACAS investigation. However, please note the following:

  • the degree and type of information given to a third-party is governed by SACAS Rules relating to confidentiality (refer SACASF – 0001),
  • the identity of the complainant shall not be disclosed without the complainant’s expressed permission to do so.

The decision to be communicated to the complainant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the complaint. [ISO/IEC 17021-1 (9.8.8)], [ISO/IEC 17065 (7.13)] & ([ISO/TS 22003 (9.8)]

If the complaint is solely about lack of service or a commercial dispute, the investigating officer shall organise a letter, over the signature of the Quality Manager, outlining SACAS’s role to the complainant within seven (7) days from receiving the complaint. An example letter of response is found in Appendix B.

Once required action has been implemented, the investigating officer completes the complaint form and updates the complaint register. (SACASA – 007)

SACAS shall give formal notice of the end of the complaints-handling process to the complainant. [ISO/IEC 17021-1 (9.8.9)], [ISO/IEC 17065 (7.13)] & ([ISO/TS 22003 (9.8)]

SACAS shall determine, together with the client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. [ISO/IEC 17021 (9.8.10)], [ISO/IEC 17065 (7.13)] & ([ISO/TS 22003 (9.8)]

SACAS shall take any subsequent action needed to resolve the complaint. [ISO/IEC 17065 (7.13.9)]

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.5 Processing of SACAS Complaints

Complaints received by Corporate are processed according to clauses 6.3.

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.6 Processing of Complaints about Certified Clients

When receiving a complaint about a certified company the relevant details are recorded on a complaint form (SACASA – 012). The Complaint Form (and other relevant details) is passed to the Quality Manager or nominee for review. The person selected to investigate the complaint shall be free of ‘conflict of interest’. (i.e. the person must not have provided consultancy to, or have been employed by the complainant within the previous 2 years. They shall not be a shareholder of the complainant organisation, and shall be free of any commercial or personal influences that might affect objectivity). The certified client will be informened in an appropriate time. [ISO/IEC 17021-1 (9.8.3)], [ISO/IEC 17065 (7.13)] & [ISO/TS 22003 (9.8)]

On review, the Quality Manager or nominee shall appoint a member of the staff to manage the complaint and to enter details into the complaint register (SACASA – 007).

If not have the resources to manage a particular complaint, assistance may be sought from the following:

  • Managing Director

A copy of all correspondence relating to the complaint (sent and received) must be filed with the relevant complaint form for future reference.

If it is a systems complaint the certified client will be informed of the complaint in writing and a short notice audit will be conducted on the certified company, on companies expense, to obtain objective evidence of the complaint and if non-conformance’s are identified the certified company will draft a complete action plan by when, by whom and what actions will be taken to address the non-conformity and SACAS will not be hold responsible for any financial claims because of poor services or products delivered by the certified company.

If a complaint was raised by the public of a certified client (in the newspaper, on the radio or television), the client will be informed of the complaint in writing and a short notice audit will be conducted on the certified company, on companies expense, to obtain objective evidence of the complaint and if non-conformance’s are identified the certified company will draft a complete action plan by when, by whom and what actions will be taken to address the non-conformity and South African Certification and Auditing Services will not be hold responsible for any financial claims because of poor services or products delivered by the certified company.

Subject to 6.6.8. once agreement has been reached on satisfactory resolution of the complaint, the relevant staff member investigating the complaint shall:

  • update the complaint form,
  • update complaint register,
  • provide written confirmation of the action that will be or has been taken to resolve complainant’s grievance.

SACAS use such investigation to develop remedial/corrective action, which include measures for:

a) Preventing recurrence;

b) Assessing the effectiveness of the remedial/corrective measures adopted.

Apart from confirming to the complainant what action has been taken to resolve their complaint, the complainant must be advised of their right to appeal against the handling of their complaint. That is, if the complainant is not happy with the resolution of their grievance with SACAS they may lodge a written appeal with:

The Company Legal Adviser

SACAS
PO Box 1290
Vanderbijlpark
1900

For the purposes of this procedure, where all actions reasonably expected of SACAS have been taken, it is deemed that “agreement has been reached on satisfactory resolution of the complaint”, whether or not the complainant agrees to the resolution or considers it to be “satisfactory”.

  • All complaints will be handled in the same manner and same objectivity and the same effort will be given to ensure proper corrective action is taken and preventive actions is put into place prevent re-occurrence.
  • Written feedback will be given to the complainant on actions taken.
  • No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.7 Corrective Action or Service Improvement

Long term corrective action or preventative action or suggested service improvements, where identified by this procedure should be brought to the management review meeting for determination of appropriate cause of action.

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.8 Information made public available regarding a complaint

  • If a complaint was raised in the public and the complaint was investigated through a short notice audit as discussed in 6.6.6. and non-conformance’s were identified, a proper press release will be compiled with the advice of legal advisors of the certified client as well as the legal advisors of South African Certification and Auditing Services with a summary report which includes the corrective action plans as determined by the certified client, will be made available to the public. If the certified client refuses to make any information public available, South African Certification and Auditing Services reserves the right then to withdraw certification. South African Certification and Auditing Services will not be hold responsible for any financial claims because of poor services or products delivered by the certified company whether or not made information available public or not.
  • If a complaint was raised in the public and the complaint was investigated through a short notice as discussed in 6.6.6. and no non-conformance’s were identified, a proper press release will be compiled with the advice of legal advisors of the certified client as well as the legal advisors of South African Certification and Auditing Services with a summary report, will be made available to the public. South African Certification and Auditing Services will not be hold responsible for any financial claims because of poor services or products delivered by the certified company whether or not made information available public or not.
  • No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

1.9. Management Reporting

1.9.1    The Quality manager shall ensure all components of complaints register is maintained in a current state, and available for review on a monthly basis by the Managing Director.

1.9.2.   The Quality manager shall ensure records of all completed complaint forms and related documentation are maintained as per Procedure SACASM09.13.

1.9.3.   The Managing Director shall collate and report on a monthly basis to Executive Management the following:

  • details of all new complaints for the month,
  • all formal complaints still open from the previous month.

1.9.4.   No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.8)]

Appeals Procedure

1.1. Responsibilities

Each manager is responsible for:

  • The maintenance of the Appeals Register; (SACASA – 023)
  • The appointment of a member of the senior staff to coordinate management of appeals until close-out and to be first contact for appeals;
  • Regular updating of appeals relating to SACAS matters until close-out and being first contact for appeals received by SACAS;
  • Monthly reporting of appeals summary to Executive Management.

The Managing Director is responsible for:

  • Maintenance of the General Component of potential Client Cancellation Report;
  • Coordinating management of appeals relating to general matters until close-out.

1.2. Appeals Register

The Appeals register (SACASA – 023) shall record the following details:

  • Appeals Number;
  • Who is appealing?
  • What is appeal about?
  • Who is handling the appeal?
  • When was the appeal received?
  • How was the appeal resolved?
  • When was the appeal closed?

No additional requirements for ISO 45001:2018. [IAF MD 22:2018 (9.7)]

1.3. Processing of Appeals about SACAS

  • SACAS shall ensure a description of the appeals-handling process shall be publicly accessible. (ISO/IEC 17021-1 [9.7.2.]) & [ISO/IEC 17065 (7.13)]
  • On receiving an appeal the relevant details are recorded on an appeals form (SACASA – 024). The Appeals Form (and other relevant details) is passed to the Quality Manager for review. The person selected by the Quality Manager to investigate the Appeal shall be free of ‘conflict of interest’. (i.e. the person must not have provided consultancy to, or have been employed by the complainant within the previous 2 years. They shall not be a shareholder of the appealing organisation, and shall be free of any commercial or personal influences that might affect objectivity and was not part of any internal or external audits in the past two years from date of appeal at the appealing company).
  • On review, the Quality Manager or nominee shall appoint a member of the staff to manage the appeal and to enter details into the appeals register (SACASA – 023).
  • If not have the resources to manage a particular appeal, assistance may be sought from the following:
  • Managing Director

A copy of all correspondence relating to the appeal (sent and received) must be filed with the relevant appeals form. (SACASA – 024)

Subject to 6.3.6. once agreement has been reached on satisfactory resolution of the appeal, the relevant staff member investigating the appeal shall:

  • update the appeals form,
  • give information to the Quality Manager to update the appeals register,
  • provide written confirmation of the action that will be or has been taken to resolve appealing company’s grievance.

Apart from confirming to the appealing company what action has been taken to resolve their appeal, the appealing company must be advised of their right to appeal against the handling of their appeal. That is, if the appealing company is not happy with the resolution of their grievance with SACAS they may lodge a written appeal with:

The Company Legal Adviser

SACAS
PO Box 1290
Vanderbijlpark
1900

For the purposes of this procedure, where all actions reasonably expected of SACAS have been taken, it is deemed that “agreement has been reached on satisfactory resolution of the appealing company”, whether or not the appealing company agrees to the resolution or considers it to be “satisfactory”.

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.7)]

1.4 Processing an Appeal about a SACAS Certification Service outcome

  • On receiving an appeal the relevant details are recorded on an appeals form (SACASA – 024). The appeals form (and other relevant detail) is passed to the Quality manager for review. See 6.3.1 above regarding “conflict of interest”. Formal acknowledgement will be given to the appellant in writing and will be sent via e-mail as well as per hand ensuring the appellant know that the appeal is received and the process of investigation have started. 
  • The Quality manager reviews the importance of the appeal to SACAS and enters details into the appeals register (SACASA – 023). The review shall consider, at least the following issues:
  • what is the appeal about,
  • who is appealing.

If a decision is taken to investigate the appeal; the method and resources allocated to the investigation is left to the discretion of the Quality Manager. Progress of such investigations shall be reported as described above.

At the discretion of the Quality Manager, the SACAS client which is the subject of an appeal, must be informed that SACAS is investigating the appeal made by one of their management and also must be informed of the outcome of the SACAS investigation. However, please note the following:

  • the degree and type of information given to a third-party is governed by SACAS Rules relating to confidentiality (refer SACASF – 0001);
    • No person engaged in the appeal handling process was part of the audit been carried out, or was part of any audits in the past two years at the organisation, or consult at the appealing company for the past two years;
  • South African Certification and Auditing Services is responsible for all decisions at all levels of the appeals-handling process. South African Certification and Auditing Services shall ensure that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.
  • Submission, investigation and decision on appeals shall not result in any discriminatory actions against the appellant.
  • The appeals-handling process shall include at least the following elements and methods:

a) an outline of the process for receiving, validating and investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals;

b) tracking and recording appeals, including actions undertaken to resolve them;

c) ensuring that any appropriate correction and corrective action are taken.

South African Certification and Auditing Services shall acknowledge receipt of the appeal and shall provide the appellant with progress reports and the outcome;

The decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal;

South African Certification and Auditing Services shall give formal notice to the appellant of the end of the appeals-handling process.

Once required action has been implemented, the investigating officer completes the appeals form and gives the information to the Quality Manager who updates the appeals register. (SACASA – 023)

No additional requirements for ISO 45001:2018. [IAF MD 22:2018 (9.7)]

1.5 Investigation of SACAS Appeals

The appointee who is responsible for the investigation of the appeal shall be free of ‘conflict of interest’. (I.e. the person must not have provided consultancy to, or have been employed by the appellant within the previous 2 years. They shall not be a shareholder of the appealing organisation, and shall be free of any commercial or personal influences that might affect objectivity and was not part of any internal or external audits in the past two years from date of appeal at the appealing company.

The appointee my decide depending the form of appeal to appoint more members to assist with the investigation but the same rules apply as stated in 6.5.1.

The appointee(s) may not be the same people who conducted the audits or who is part of the approvals board activities. (ISO/IEC 17021-1 [9.7.2.], & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])

SACAS shall ensure that submission, investigation and decisions on appeals shall not result in any discriminatory actions against the appellant. (ISO/IEC 17021-1 [9.7.3.], [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7]) 

The appeals-handling process shall include at least the following elements and methods:

  1. an outline of the process for receiving, validating and investigating the appeal, and for deciding what actions are to be taken in response to it, taking into account the results of previous similar appeals;
  2. tracking and recording appeals, including actions undertaken to resolve them; and
  3. ensuring that any appropriate correction and corrective action are taken. (ISO/IEC 17021-1 [9.7.4.] & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])
  • SACAS shall acknowledge receipt of the appeal and shall provide the appellant with a progress report as well as the final outcome. (ISO/IEC 17021-1 [9.7.5.] & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])
  • SACAS shall ensure the decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal. (ISO/IEC 17021-1 [9.7.6.] & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])
  • The decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal. (ISO/IEC 17021-1 [9.7.7.] & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])
  • SACAS shall give formal notice to the appellant of the end of the appeals handling process. (ISO/IEC 17021-1 [9.7.8.] & [ISO/IEC 17065 (7.13.8)] & ISO/TS 22003 [9.7])
  • SACAS shall take any subsequent action needed to resolve the appeal. (ISO/IEC 17021-1 [9.7.] & [ISO/IEC 17065 (7.13.9)] & ISO/TS 22003 [9.7])
  • A complete investigation is conducted taking into consideration all objective evidence provided by the appellant as well as the requirements required by the applicable standard and normative references required according to which the appellant seek certification for. This may require that the investigation team may have to access the premises of the appellant to obtain more objective evidence ensuring compliance with the required standard and normative reverences ensuring compliance.
  • A formal opening meeting will be held and the investigation during site visits will be in the form of audits gaining information based on objective evidence and continuous feedback to the appellant will be given ensuring they understand the process of the investigation and the whole process will be handled according to procedure SACASP09 Pt.7 as well as SACASM 09 Pt.23. A formal feedback session at the end of the onsite activities will be given ensuring the appellant understand the process followed and the way forward.
  • Based on the outcome of the investigation the investigation team will made an decision whether the original certification outcome was satisfactory and in line with the requirements of the required standard and normative references as well as the requirements of ISO/IEC 17021-1:2015, ISO/IEC 17065:2012, ISO/TS 22003:2013, SANAS P05-09:2016 and ISO 19011:2018.
  • A formal report will be forwarded to the approvals board for final verification and approval of the report and if corrective action is required from South African Certification and Auditing Services a non-conformance will be opened (SACASF – 008) and these actions will be noted down on the non-conformance with the required corrective and preventive actions for future use as well. The non-conformance will also be recorded in the non-conformance register (SACASA – 008).
  • A formal final report will be given to the appellant in writing and verbally at a formal meeting with the appellant ensuring they understand the outcome of the investigation with objective evidence. Both parties then sign acknowledgement on the report and South African Certification and Auditing Services will take full responsibility of the outcome of the investigation. (ISO/IEC 17021-1 [9.7.8.] & [ISO/IEC 17065 (7.13)] & ISO/TS 22003 [9.7])
  • If the appellant still appeal the outcome the final report it will be forwarded to the Impartiality Committee who will review the appeal again and give their opinion based on the objective evidence and will also notify the certification authorities SANAS on their outcome of their investigation in writing as well as to the appellant.
  • If the appellant is still not satisfy a formal complaint will be logged with SANAS to investigate the appeal to ensure compliance with requirements.
  • If still not satisfied it will be referred to the dispute solution as agreed in the signed agreement SACASC – 001 point 11.
  • All investigations will be done on South African Certification and Auditing Services expense if the outcome indicates that the audit team was not in line with the requirements of the required standard and normative references, but if found evident that the appellant was responsible and did not comply with the required standard requirements or normative references they will be held responsible for all costs involved.

Note: The Managing Director of South African Certification and Auditing Services is also the CEO of the company.

  • No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.7)]

1.6 Corrective Action or Service Improvement

Long term corrective action or preventative action or suggested service improvements, where identified by this procedure should be brought to the management review meeting for determination of appropriate cause of action and future management preventing re-occurrence.

No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.7)]

1.7 Management Reporting

1.7.1  The Quality manager shall ensure all components of appeals register is maintained in a current state and available for review on a monthly basis by the Managing Director.

1.7.2  The Quality manager shall ensure records of all completed appeal forms and related documentation are maintained as per Procedure SACASM09 Pt.13.

1.7.3  The Managing Director shall collate and report on a monthly basis to Executive Management the following:

  • details of all new appeals for the month,
  • all formal appeals still open from the previous month.

1.7.4.  No additional requirements for ISO 45001:2018. [IAF MD 22:2019 (9.7)]

The use of SACAS Marks

  • The certified Organisation may use the SACAS scheme logo, as per Addendum 1 attached hereto, in order to indicate participation in the relevant Scheme.
  • The SACAS mark scheme logo may only be used for the scheme certified for, by the Organisation whilst it maintains a valid registration certificate issued by SACAS.
  • The certified Organisation may display the SACAS mark scheme logo:

(a)   on its letterheads and stationery;

(b)   in advertising or in promotional material;

(c)   on a panel or boarding that identifies its premises or the nature of its business;

(d)   on a flag, obtainable from SACAS, to be displayed at such premises;         

(e)  on a fleet vehicle or delivery vehicle, on condition that it is clear from such display that the logo

       relates to the subject of product specific certification only.

  • The SACAS logo may be used on Organization’s product packaging, product label or on the product itself and to be used on test report or product data sheet.
  • The flag may not be used in any manner after the cancellation of the registration.
  • If company follow the option not to use the SACAS logos no alternative logo is authorized to be used whatsoever, as tractability back to SACAS is required as an accredited certification body and no other certification body, or the SANAS logo or any internet logos are allowed to be used as those logos is not authenticated by SACAS.
  • The Organization agree to conforms to the requirements of SACAS when making reference to its certification status in communication media such as the internet, brochures or advertising, or other documents.
  • The Organization shall not make or permit any misleading statement regarding its certification
  • The Organization shall not use or permit the use of a certification document or any part thereof in a misleading manner.
  • The Organization shall upon withdrawal of its certification, discontinues its use of all advertising matter that contains a reference to certification, as directed by SACAS.
  • The Organization shall amends all advertising matter when the scope of certification has been reduced.
  • The Organization shall not allow reference to its management system certification to be used in such a way as to imply that SACAS certifies a product (including service) or process.
  • The Organization shall not imply that the certification applies to activities and sites that are outside the scope of certification.
  • The Organization shall not use its certification in such a manner that would bring SACAS and/or certification into disrepute and lose public trust.
  • Incorrect references to the certification scheme, or misleading use of licenses, certificates, marks, or any other mechanism for indicating a product is certified, found in documentation or other publicity, could leads to suspension or even withdrawal of certification.

Procedure for evaluation, granting certification, maintaining, extending or reducing the scope of certification, suspension, withdrawal or refusing certification

South African Certification and Auditing Services & SACAS Ireland does not outsource any systems certification activities but utilise the services of its service providers (External Auditors) and have procedures (see SACASM 09 Pt.21) in which we defines the conditions under which such certification services rendered. Subcontracting with another organization to provide part of the certification activities on behalf of South African Certification and Auditing Services & SACAS Ireland IS NOT ALLOWED and contracting with individual auditors and technical experts may take place but is not classified as outsourcing as it takes place under the control of South African Certification and Auditing Services & SACAS Ireland direct. South African Certification and Auditing Services & SACAS Ireland have a legally enforceable agreement covering the arrangements, including confidentiality and conflicts of interests, with each auditor and technical expert that provides certification services.

Refer to Subcontracting. [ISO/IEC 17021-1 (7.3 & 7.5.1)], [ISO/IEC 17065 (6.2)] & [ISO/TS 22003 (7.3) & (7.5)] (See manual SACASM 09 Pt. 21 and SACASM 09 Pt. 15)

  1. Where South African Certification and Auditing Services & SACAS Ireland don’t conduct testing activities itself, South African Certification and Auditing Services & SACAS Ireland shall outsource evaluation activities only to bodies that meet the applicable requirements of the relevant International Standards and, as specified by the certification scheme, of other documents. For testing, it shall meet the applicable requirements of ISO/IEC 17025; for inspection, it shall meet the applicable requirements of ISO/IEC 17020; and for management system auditing, it shall meet the applicable requirements of ISO/IEC 17021-1. The impartiality requirements of the evaluation personnel stipulated in the relevant standard shall always be applicable. [ISO/IEC 17065 (6.2.2.1)]

NOTE 1:  Examples of reasons as to why some requirements are not applicable include the following:

  • expertise is available within the certification body when using the results of the evaluation activity;
  • the extent of control South African Certification and Auditing Services & SACAS Ireland has over testing (including witnessing the testing), inspection (e.g. specifying inspection methods or parameters) or management system assessment (e.g. requiring specific details of a management system);
  • a particular requirement is covered in an equivalent way by ISO/IEC 17065, or is not needed to give confidence in the certification decision.

NOTE 2:  This can include outsourcing to other certification bodies. Use of external personnel under contract is not outsourcing.

NOTE 3:  For the purposes of ISO/IEC 17065, the terms “outsourcing” and “subcontracting” are considered to be synonyms.

  1. Where evaluation activities are outsourced to non-independent bodies (e.g. client laboratories) South African Certification and Auditing Services & SACAS Ireland shall ensure that the evaluation activities are managed in a manner which provides confidence in the results, and that records are available to justify the confidence. This will be done through evaluations onsite of the outsourced service provider, maintaining records of such evaluations as well as maintaining records of their accreditations with SANAS as a laboratory, testing or inspection authority. [ISO/IEC 17065 (6.2.2.2)]
  2. South African Certification and Auditing Services & SACAS Ireland shall have a legally binding contract with the body that provides the outsourced service, including provisions for confidentiality and conflict of interest as specified in 6.1.3, item c) of ISO/IEC 17065:2012. [ISO/IEC 17065 (6.2.2.3)]

South African Certification and Auditing Services & SACAS Ireland shall:

1)   take responsibility for all activities outsourced to another body;

2)   ensure that the body that provides outsourced services, and the personnel that it uses, are not involved, either directly or through any other employer, in such a way that the credibility of the results could be compromised;

3)   have documented policies, procedures and records for the qualification, assessing and monitoring of all bodies that provide outsourced services used for certification activities;

4)   maintain a list of approved providers of outsourced services;

5)   implement corrective actions for any breaches of the contract in point d or other requirements of which it becomes aware;

6)   inform the client in advance of outsourcing activities, in order to provide the client with an opportunity to object.

NOTE:    If the qualification, assessing and monitoring of the bodies that provide outsourced services are performed by other organizations (e.g. by SANAS, peer assessment bodies or governmental authorities), South African Certification and Auditing Services & SACAS Ireland can take this qualification and monitoring into account provided that:

  • it is provided for within the scheme requirements;
  • the scope is applicable to the work being undertaken;
  • the validity of the qualification, assessing and monitoring arrangements is verified at a periodicity determined by South African Certification and Auditing Services. [ISO/IEC 17065 (6.2.2.4)]

e.  Decision-making for granting, refusing, maintaining of certification, expanding or reducing the scope of certification renewing, suspending or restoring, or withdrawing of certification shall never be outsourced. [ISO/IEC 17021-1 (7.5.2)] & [ISO/TS 22003 (7.5)]

f.   South African Certification and Auditing Services & SACAS Ireland and its service providers shall ensure that contracted individual persons are competent and comply with the applicable provisions of these quality manual and other standards and guides relevant to testing, inspection or other technical activities.

g.  If processes, products or services is outsourced, the outsourced body shall not provide design or production of the certified product neither shall it provide management system consultancy. Contracted individuals shall be free of conflict of interest in these respects both directly and through the person’s employer.

h.  South African Certification and Auditing Services & SACAS Ireland require outsourced organizations and contractors to work within the quality management system and certification delivery processes defined in this Quality Manual and supporting procedures.

i.  South African Certification and Auditing Services:

Take responsibility for all activities outsourced to another body; [ISO/IEC17021-1 (7.5.3)] & [ISO/TS 22003 (7.5)]

Make decisions for granting, maintaining, renewing, extending, reducing, suspending or withdrawing certification; [ISO/IEC17021-1 (7.5.2)] & [ISO/TS 22003 (7.5)]

Ensure that the body that provides outsourced services uses individuals that conform to its requirements and also to the requirements of this Quality Manual as well as  ISO/IEC 17021-1:2015, ISO/IEC 17065:2016, ISO/IEC 17067:2013, ISO/TS 22003:2013 including competence, impartiality and confidentiality; [ISO/IEC17021-1 (7.5.3)] & [ISO/TS 22003 (7.5)]

Ensure that South African Certification and Auditing Services & SACAS Ireland that provides outsourced services uses individuals that are not involved, either directly or through any other employer, with an organization to be audited, in such a way that impartiality could be compromised; [ISO/IEC 17021-1 (7.5.3)] & [ISO/TS 22003 (7.5)]

Obtain the consent of the client to use a given body that provides the outsourced services.

South African Certification and Auditing Services & SACAS Ireland have a process for the approval and monitoring of all bodies that provide certification services used for certification activities, and shall ensure that records of the competence of all personnel involved in certification activities are maintained. (See SACASM 09 Pt.21)

NOTE 1     For ISO/IEC 17021-1 clause 7.5.1 to 7.5.4, where South African Certification and Auditing Services & SACAS Ireland engages individuals or employees of other organizations to provide additional resources or expertise, these individuals do not constitute outsourcing provided they are individually contracted to operate under South African Certification and Auditing Service’s management system (see ISO/IEC 17021-1 (7.3)).

NOTE 2     For ISO/IEC 17021-1 clause 7.5.1 to 7.5.4, the terms “outsourcing” and “subcontracting” are considered to be synonyms. [ISO/IEC 17021-1 (7.5.4)] & [ISO/TS 22003 (7.5)]

Maintaining certification

South African Certification and Auditing Services will maintain certification based on demonstration that the client continues to satisfy the requirements of the management system standard they certified against. A client’s certification will be maintained based on a positive conclusion by the audit team leader as well as with objective evidence of continual improvement and effectiveness without further independent review, provided that:

  1. for any non-conformity or other situation that may lead to suspension or withdrawal of certification, South African Certification and Auditing Services requires that the audit team leader need to report to South African Certification and Auditing Services the need to initiate a review by requesting the approvals board to review the current certification who will sent appropriately competent personnel (see SACASM 09 Pt.16), different from those who carried out the audit, to determine whether certification can be maintained, and
  2. the approvals board who is trained and competent personnel of South African Certification and Auditing Services monitor its surveillance activities, including monitoring the reporting by its auditors, to confirm that the certification activity is operating effectively and feedback to the Impartiality Committee on a six monthly basis on certificates that are maintained.

For more Information SACAS clients can contact the Operations Director at: 073 209 1636.